Terms of Service
Main Story Line Last updated: 9/7/2026
These Terms of Service ("Terms") are an agreement between you and Brenden Carretero trading as Main Story Line (ABN 96533929754) ("MSL", "we", "us", "our"). They govern your use of our website at mainstoryline.com (the "Site"), our coaching services including the Prologue intro session and coaching packages (the "Services"), our community spaces including the Arch-iv Discord server, and any content we make available through them (the "Content").
By using the Site, booking a session, or accessing the Content, you agree to these Terms. If you do not agree, please do not use the Site or Services.
IMPORTANT — READ THIS FIRST
MSL provides coaching, not therapy or medical care. Coaching is an educational and developmental service. It is not psychotherapy, counselling, psychological treatment, or medical advice, and it is not a substitute for any of those things. Your coach is not a psychologist, psychiatrist, or medical practitioner, and nothing in the Services creates a practitioner–patient relationship.
If you are in crisis or at risk of harm, do not rely on the Services. Call 000 in an emergency, or contact Lifeline on 13 11 14 or Beyond Blue on 1300 22 4636. If you believe you may benefit from clinical mental health care, we strongly encourage you to speak with your GP or a qualified mental health professional. Coaching works best alongside — never instead of — appropriate clinical support.
Nothing in these Terms excludes, restricts or modifies any consumer guarantee, right or remedy you have under the Australian Consumer Law or any other law that cannot lawfully be excluded. See section 12.
1. About the Services
MSL provides ADHD coaching for men, delivered through one-on-one sessions (in person or by video call), programs, digital content, and community spaces. A description of current offerings and pricing is available on the Site.
Some parts of the Site and community are free to access ("Free Services"). Coaching sessions, packages and certain programs require payment ("Paid Services").
2. Coaching relationship
a) What coaching is. Coaching is a collaborative process focused on self-understanding, skills, communication, systems and goals. Your coach will share frameworks, tools, observations and questions. You remain responsible for your own decisions, actions and results.
b) What coaching is not. Your coach does not diagnose, treat, or provide advice regarding any medical or mental health condition, and does not provide advice about medication. If topics arise in coaching that call for clinical, medical, legal, or financial expertise, we will encourage you to consult an appropriately qualified professional.
c) Your responsibilities. You agree to engage honestly, attend scheduled sessions (or reschedule within the windows in section 5), and let us know if your circumstances change in a way that affects the suitability of coaching. If we form the view that coaching is not an appropriate service for your current needs, we may pause or end the engagement and will, where appropriate, suggest more suitable support. If we end an engagement for this reason, we will refund any amounts paid for sessions not yet delivered.
d) Confidentiality. What you share in coaching sessions is confidential. We will not disclose it except: with your consent; where required or authorised by law; or where we reasonably believe disclosure is necessary to lessen or prevent a serious threat to the life, health or safety of any person. Our handling of your personal information is described in our Privacy Policy.
e) Recording. Sessions are recorded and transcribed only with your prior consent, as described in our Privacy Policy. You may decline or withdraw consent at any time without affecting your access to coaching.
3. Eligibility
The Services are designed for adults. You must be at least 18 years old to purchase or receive coaching services. By booking a session, you confirm that you are 18 or older.
4. Bookings and payment
a) Sessions are booked through our scheduling system. Paid Services must be paid for at the time of booking or as otherwise stated at checkout. Prices are in Australian dollars and, where applicable, include GST.
b) Payments are processed by our third-party payment processor. We do not receive or store your full card details.
c) Where you purchase a package of sessions or an ongoing program, the price, inclusions, session validity period and any renewal terms will be stated at the time of purchase. We will not auto-renew any paid arrangement without telling you clearly before you purchase, and you may cancel any renewing arrangement before the next billing date.
d) We may change our prices from time to time. Price changes apply to new purchases only; they do not affect sessions or packages you have already paid for. If a price change affects a renewing arrangement, we will give you reasonable notice before it takes effect, and you may cancel before the change applies.
5. Rescheduling, cancellation and refunds
a) Rescheduling by you. You may reschedule a session free of charge with at least 24 hours' notice before the scheduled start time, using the booking link or by contacting us.
b) Late cancellation and no-shows. If you cancel with less than 24 hours' notice, or do not attend a scheduled session, the session may be forfeited or a late-cancellation fee of the session price may apply. We understand ADHD is real and life happens — genuine one-off emergencies will be handled with common sense, and this clause will not be applied unfairly.
c) Rescheduling or cancellation by us. If we need to reschedule or cancel a session, we will give you as much notice as possible and offer you a replacement time. If a suitable replacement cannot be arranged, we will refund that session.
d) Change of mind. We do not offer refunds for change of mind on sessions already delivered, or on digital content that has been accessed or downloaded. For prepaid sessions or packages not yet delivered, you may cancel and receive a refund of the unused portion, less any non-recoverable costs reasonably incurred.
e) Consumer guarantees. Nothing in this section limits your rights under the Australian Consumer Law. Our services come with guarantees that cannot be excluded, including that services will be provided with due care and skill, be fit for any purpose you have made known to us, and be delivered within a reasonable time. If we fail to meet a consumer guarantee, you are entitled to remedies under the Australian Consumer Law, which may include a refund. See section 12.
f) Refunds are processed to the original payment method within 10 business days of approval.
6. Community spaces and acceptable use
Our community spaces (including the Arch-iv Discord server) are shared environments. When using the Site, Services or community spaces, you must not:
use them for any unlawful purpose or in breach of any applicable law or regulation;
harass, abuse, threaten, defame, or intimidate any person, or post content that is obscene, hateful, or otherwise objectionable;
share another member's personal information or the content of their contributions outside the community without their consent;
impersonate any person, or misrepresent your affiliation with any person or entity;
upload or transmit viruses, malware, or other harmful code, or interfere with or disrupt the Site, Services, or the servers and networks that support them;
scrape, harvest, or collect content or member information using automated tools;
send spam or unauthorised advertising or promotions; or
attempt to gain unauthorised access to any account, system, or network connected to the Services.
Community spaces may also have their own posted rules, which form part of these Terms for those spaces. We may remove content or restrict, suspend or remove any member from community spaces for breach of this section.
Community spaces are peer environments, not coaching or clinical services. Views expressed by members are their own.
7. Third-party services
The Services rely on third-party platforms, including our scheduling, payment, hosting, and community providers (such as Discord). Your use of those platforms is also governed by their own terms and policies. We are not responsible for the acts, omissions, content, or availability of third-party platforms, but this does not affect our responsibility to you for the Services we provide.
8. Your content
a) You retain ownership of any content you post or share in our community spaces or provide to us ("Your Content").
b) You grant us a non-exclusive, royalty-free, worldwide licence to host, store, reproduce and display Your Content solely for the purpose of operating the Site, Services and community spaces. This licence ends when Your Content is deleted from our systems, except to the extent copies exist in routine backups for a limited period.
c) We will not use your words, story, or results in testimonials, case studies, or marketing without your express consent.
d) You are responsible for Your Content and warrant that it does not infringe anyone else's rights.
9. Our content and intellectual property
The Site, Services and Content — including the Main Story Line name, the "two stories" framework, coaching materials, worksheets, courses, graphics, and branding — are owned by or licensed to MSL and are protected by intellectual property laws.
We grant you a limited, non-exclusive, non-transferable, revocable licence to access and use the Content for your personal, non-commercial use in connection with the Services. You must not copy, reproduce, distribute, publish, sell, sublicense, or create derivative works from the Content, or remove any ownership notices, except as permitted by these Terms or applicable law (including fair dealing under the Copyright Act 1968 (Cth)).
If you believe content on the Site infringes your intellectual property rights, contact us at legal@mainstoryline.com with details and we will investigate promptly.
10. Disclaimers
To the extent permitted by law, and subject always to section 12:
a) The Free Services, the Site and the Content are provided on an "as is" and "as available" basis. We do not guarantee that the Site will be uninterrupted, error-free, or free of harmful components.
b) The Content is general information and education. It is not medical, psychological, legal, or financial advice, and outcomes from coaching vary from person to person. We do not guarantee any particular result from coaching.
11. Liability
a) Subject to section 12, and to the extent permitted by law, our total liability to you for any loss or damage arising out of or in connection with these Terms or the Services, whether in contract, tort (including negligence), statute or otherwise, is limited to, at our election: (i) resupplying the relevant services to you; or (ii) paying you the amount you paid us for the relevant services in the 12 months before the event giving rise to the claim.
b) Subject to section 12, and to the extent permitted by law, neither party is liable to the other for indirect or consequential loss, loss of profits, or loss of data.
c) Nothing in these Terms excludes or limits our liability for fraud, or for death or personal injury caused by our negligence, or any other liability that cannot lawfully be excluded or limited.
d) You are responsible for your use of the Services in breach of these Terms and for Your Content, and you agree to compensate us for loss we suffer as a direct result of your unlawful conduct or your breach of section 6 or section 8(d), except to the extent we caused or contributed to that loss.
12. Australian Consumer Law
Our Services come with guarantees that cannot be excluded under the Australian Consumer Law. For major failures with a service, you are entitled to cancel your service contract with us and obtain a refund for the unused portion, or compensation for its reduced value. You are also entitled to be compensated for any other reasonably foreseeable loss or damage. If the failure does not amount to a major failure, you are entitled to have problems with the service rectified in a reasonable time and, if this is not done, to cancel your contract and obtain a refund for the unused portion.
Nothing in these Terms excludes, restricts or modifies any right or remedy, or any guarantee, warranty or other term or condition, implied or imposed by the Australian Consumer Law or any other legislation that cannot lawfully be excluded or limited. Where liability under such legislation can be limited, it is limited as set out in section 11(a).
13. Suspension and termination
a) You may stop using the Free Services at any time. Paid Services may be cancelled as described in section 5.
b) We may suspend or terminate your access to the Site, community spaces, or Free Services if you materially breach these Terms, act unlawfully, or put the safety or wellbeing of us, other members, or third parties at risk. Where practical, we will give you notice and an opportunity to respond before doing so.
c) If we terminate a paid coaching engagement other than for your material breach, we will refund the unused portion of anything you have prepaid.
d) Sections that by their nature should survive termination (including sections 2(d), 8, 9, 11, 12 and 15) survive termination.
14. Changes to these Terms
We may update these Terms from time to time. The current version will always be published on the Site with its "Last updated" date. If we make material changes, we will give you reasonable advance notice by email or by a prominent notice on the Site. Changes will not apply retrospectively to services you have already purchased. If you do not agree to a material change affecting a paid arrangement, you may cancel it and receive a refund of the unused portion.
15. General
a) Governing law. These Terms are governed by the laws of New South Wales, Australia. You and we submit to the non-exclusive jurisdiction of the courts of New South Wales and the courts entitled to hear appeals from them. Nothing in this clause prevents you from bringing a claim in your local courts or tribunal (including NCAT or the equivalent in your state or territory) where you are entitled to do so.
b) Disputes. If a dispute arises, please contact us first at Legal@mainstoryline.com - most issues can be sorted out with a conversation. Both parties agree to attempt to resolve any dispute in good faith before commencing proceedings, except where urgent relief is required.
c) Severability. If any provision of these Terms is found to be invalid or unenforceable, it will be read down or severed to the minimum extent necessary, and the remaining provisions continue in full force.
d) No waiver. A failure to enforce any right or provision of these Terms is not a waiver of that right or provision.
e) Assignment. You may not assign your rights under these Terms without our written consent. We may assign these Terms as part of a restructure or sale of the business (for example, a transition to a company structure), provided your rights are not adversely affected.
f) Entire agreement. These Terms, together with our Privacy Policy and any specific terms presented at the time of purchase, form the entire agreement between you and us regarding the Services.
16. Contact
Brenden Carretero trading as Main Story Line ABN 96533929754 Sydney, NSW, Australia Email: Brenden.carretero@mainstoryline.com
Terms of Service
Main Story Line Last updated: 9/7/2026
These Terms of Service (“Terms”) are an agreement between you and Brenden Carretero trading as Main Story Line (ABN 96533929754) (“MSL”, “we”, “us”, “our”). They govern your use of our website at mainstoryline.com (the “Site”), our coaching services including the Prologue intro session and coaching packages (the “Services”), our community spaces including the Arch-iv Discord server, and any content we make available through them (the “Content”).
By using the Site, booking a session, or accessing the Content, you agree to these Terms. If you do not agree, please do not use the Site or Services.
IMPORTANT — READ THIS FIRST
MSL provides coaching, not therapy or medical care. Coaching is an educational and developmental service. It is not psychotherapy, counselling, psychological treatment, or medical advice, and it is not a substitute for any of those things. Your coach is not a psychologist, psychiatrist, or medical practitioner, and nothing in the Services creates a practitioner–patient relationship.
If you are in crisis or at risk of harm, do not rely on the Services. Call 000 in an emergency, or contact Lifeline on 13 11 14 or Beyond Blue on 1300 22 4636. If you believe you may benefit from clinical mental health care, we strongly encourage you to speak with your GP or a qualified mental health professional. Coaching works best alongside — never instead of — appropriate clinical support.
Nothing in these Terms excludes, restricts or modifies any consumer guarantee, right or remedy you have under the Australian Consumer Law or any other law that cannot lawfully be excluded. See section 12.
1. About the Services
MSL provides ADHD coaching for men, delivered through one-on-one sessions (in person or by video call), programs, digital content, and community spaces. A description of current offerings and pricing is available on the Site.
Some parts of the Site and community are free to access (“Free Services”). Coaching sessions, packages and certain programs require payment (“Paid Services”).
2. Coaching relationship
a) What coaching is. Coaching is a collaborative process focused on self-understanding, skills, communication, systems and goals. Your coach will share frameworks, tools, observations and questions. You remain responsible for your own decisions, actions and results.
b) What coaching is not. Your coach does not diagnose, treat, or provide advice regarding any medical or mental health condition, and does not provide advice about medication. If topics arise in coaching that call for clinical, medical, legal, or financial expertise, we will encourage you to consult an appropriately qualified professional.
c) Your responsibilities. You agree to engage honestly, attend scheduled sessions (or reschedule within the windows in section 5), and let us know if your circumstances change in a way that affects the suitability of coaching. If we form the view that coaching is not an appropriate service for your current needs, we may pause or end the engagement and will, where appropriate, suggest more suitable support. If we end an engagement for this reason, we will refund any amounts paid for sessions not yet delivered.
d) Confidentiality. What you share in coaching sessions is confidential. We will not disclose it except: with your consent; where required or authorised by law; or where we reasonably believe disclosure is necessary to lessen or prevent a serious threat to the life, health or safety of any person. Our handling of your personal information is described in our Privacy Policy.
e) Recording. Sessions are recorded and transcribed only with your prior consent, as described in our Privacy Policy. You may decline or withdraw consent at any time without affecting your access to coaching.
3. Eligibility
The Services are designed for adults. You must be at least 18 years old to purchase or receive coaching services. By booking a session, you confirm that you are 18 or older.
4. Bookings and payment
a) Sessions are booked through our scheduling system. Paid Services must be paid for at the time of booking or as otherwise stated at checkout. Prices are in Australian dollars and, where applicable, include GST.
b) Payments are processed by our third-party payment processor. We do not receive or store your full card details.
c) Where you purchase a package of sessions or an ongoing program, the price, inclusions, session validity period and any renewal terms will be stated at the time of purchase. We will not auto-renew any paid arrangement without telling you clearly before you purchase, and you may cancel any renewing arrangement before the next billing date.
d) We may change our prices from time to time. Price changes apply to new purchases only; they do not affect sessions or packages you have already paid for. If a price change affects a renewing arrangement, we will give you reasonable notice before it takes effect, and you may cancel before the change applies.
5. Rescheduling, cancellation and refunds
a) Rescheduling by you. You may reschedule a session free of charge with at least 24 hours’ notice before the scheduled start time, using the booking link or by contacting us.
b) Late cancellation and no-shows. If you cancel with less than 24 hours’ notice, or do not attend a scheduled session, the session may be forfeited or a late-cancellation fee of the session price may apply. We understand ADHD is real and life happens — genuine one-off emergencies will be handled with common sense, and this clause will not be applied unfairly.
c) Rescheduling or cancellation by us. If we need to reschedule or cancel a session, we will give you as much notice as possible and offer you a replacement time. If a suitable replacement cannot be arranged, we will refund that session.
d) Change of mind. We do not offer refunds for change of mind on sessions already delivered, or on digital content that has been accessed or downloaded. For prepaid sessions or packages not yet delivered, you may cancel and receive a refund of the unused portion, less any non-recoverable costs reasonably incurred.
e) Consumer guarantees. Nothing in this section limits your rights under the Australian Consumer Law. Our services come with guarantees that cannot be excluded, including that services will be provided with due care and skill, be fit for any purpose you have made known to us, and be delivered within a reasonable time. If we fail to meet a consumer guarantee, you are entitled to remedies under the Australian Consumer Law, which may include a refund. See section 12.
f) Refunds are processed to the original payment method within 10 business days of approval.
6. Community spaces and acceptable use
Our community spaces (including the Arch-iv Discord server) are shared environments. When using the Site, Services or community spaces, you must not:
use them for any unlawful purpose or in breach of any applicable law or regulation;
harass, abuse, threaten, defame, or intimidate any person, or post content that is obscene, hateful, or otherwise objectionable;
share another member’s personal information or the content of their contributions outside the community without their consent;
impersonate any person, or misrepresent your affiliation with any person or entity;
upload or transmit viruses, malware, or other harmful code, or interfere with or disrupt the Site, Services, or the servers and networks that support them;
scrape, harvest, or collect content or member information using automated tools;
send spam or unauthorised advertising or promotions; or
attempt to gain unauthorised access to any account, system, or network connected to the Services.
Community spaces may also have their own posted rules, which form part of these Terms for those spaces. We may remove content or restrict, suspend or remove any member from community spaces for breach of this section.
Community spaces are peer environments, not coaching or clinical services. Views expressed by members are their own.
7. Third-party services
The Services rely on third-party platforms, including our scheduling, payment, hosting, and community providers (such as Discord). Your use of those platforms is also governed by their own terms and policies. We are not responsible for the acts, omissions, content, or availability of third-party platforms, but this does not affect our responsibility to you for the Services we provide.
8. Your content
a) You retain ownership of any content you post or share in our community spaces or provide to us (“Your Content”).
b) You grant us a non-exclusive, royalty-free, worldwide licence to host, store, reproduce and display Your Content solely for the purpose of operating the Site, Services and community spaces. This licence ends when Your Content is deleted from our systems, except to the extent copies exist in routine backups for a limited period.
c) We will not use your words, story, or results in testimonials, case studies, or marketing without your express consent.
d) You are responsible for Your Content and warrant that it does not infringe anyone else’s rights.
9. Our content and intellectual property
The Site, Services and Content — including the Main Story Line name, the “two stories” framework, coaching materials, worksheets, courses, graphics, and branding — are owned by or licensed to MSL and are protected by intellectual property laws.
We grant you a limited, non-exclusive, non-transferable, revocable licence to access and use the Content for your personal, non-commercial use in connection with the Services. You must not copy, reproduce, distribute, publish, sell, sublicense, or create derivative works from the Content, or remove any ownership notices, except as permitted by these Terms or applicable law (including fair dealing under the Copyright Act 1968 (Cth)).
If you believe content on the Site infringes your intellectual property rights, contact us at legal@mainstoryline.com with details and we will investigate promptly.
10. Disclaimers
To the extent permitted by law, and subject always to section 12:
a) The Free Services, the Site and the Content are provided on an “as is” and “as available” basis. We do not guarantee that the Site will be uninterrupted, error-free, or free of harmful components.
b) The Content is general information and education. It is not medical, psychological, legal, or financial advice, and outcomes from coaching vary from person to person. We do not guarantee any particular result from coaching.
11. Liability
a) Subject to section 12, and to the extent permitted by law, our total liability to you for any loss or damage arising out of or in connection with these Terms or the Services, whether in contract, tort (including negligence), statute or otherwise, is limited to, at our election: (i) resupplying the relevant services to you; or (ii) paying you the amount you paid us for the relevant services in the 12 months before the event giving rise to the claim.
b) Subject to section 12, and to the extent permitted by law, neither party is liable to the other for indirect or consequential loss, loss of profits, or loss of data.
c) Nothing in these Terms excludes or limits our liability for fraud, or for death or personal injury caused by our negligence, or any other liability that cannot lawfully be excluded or limited.
d) You are responsible for your use of the Services in breach of these Terms and for Your Content, and you agree to compensate us for loss we suffer as a direct result of your unlawful conduct or your breach of section 6 or section 8(d), except to the extent we caused or contributed to that loss.
12. Australian Consumer Law
Our Services come with guarantees that cannot be excluded under the Australian Consumer Law. For major failures with a service, you are entitled to cancel your service contract with us and obtain a refund for the unused portion, or compensation for its reduced value. You are also entitled to be compensated for any other reasonably foreseeable loss or damage. If the failure does not amount to a major failure, you are entitled to have problems with the service rectified in a reasonable time and, if this is not done, to cancel your contract and obtain a refund for the unused portion.
Nothing in these Terms excludes, restricts or modifies any right or remedy, or any guarantee, warranty or other term or condition, implied or imposed by the Australian Consumer Law or any other legislation that cannot lawfully be excluded or limited. Where liability under such legislation can be limited, it is limited as set out in section 11(a).
13. Suspension and termination
a) You may stop using the Free Services at any time. Paid Services may be cancelled as described in section 5.
b) We may suspend or terminate your access to the Site, community spaces, or Free Services if you materially breach these Terms, act unlawfully, or put the safety or wellbeing of us, other members, or third parties at risk. Where practical, we will give you notice and an opportunity to respond before doing so.
c) If we terminate a paid coaching engagement other than for your material breach, we will refund the unused portion of anything you have prepaid.
d) Sections that by their nature should survive termination (including sections 2(d), 8, 9, 11, 12 and 15) survive termination.
14. Changes to these Terms
We may update these Terms from time to time. The current version will always be published on the Site with its “Last updated” date. If we make material changes, we will give you reasonable advance notice by email or by a prominent notice on the Site. Changes will not apply retrospectively to services you have already purchased. If you do not agree to a material change affecting a paid arrangement, you may cancel it and receive a refund of the unused portion.
15. General
a) Governing law. These Terms are governed by the laws of New South Wales, Australia. You and we submit to the non-exclusive jurisdiction of the courts of New South Wales and the courts entitled to hear appeals from them. Nothing in this clause prevents you from bringing a claim in your local courts or tribunal (including NCAT or the equivalent in your state or territory) where you are entitled to do so.
b) Disputes. If a dispute arises, please contact us first at Legal@mainstoryline.com - most issues can be sorted out with a conversation. Both parties agree to attempt to resolve any dispute in good faith before commencing proceedings, except where urgent relief is required.
c) Severability. If any provision of these Terms is found to be invalid or unenforceable, it will be read down or severed to the minimum extent necessary, and the remaining provisions continue in full force.
d) No waiver. A failure to enforce any right or provision of these Terms is not a waiver of that right or provision.
e) Assignment. You may not assign your rights under these Terms without our written consent. We may assign these Terms as part of a restructure or sale of the business (for example, a transition to a company structure), provided your rights are not adversely affected.
f) Entire agreement. These Terms, together with our Privacy Policy and any specific terms presented at the time of purchase, form the entire agreement between you and us regarding the Services.
16. Contact
Brenden Carretero trading as Main Story Line ABN 96533929754 Sydney, NSW, Australia Email: Brenden.carretero@mainstoryline.com
Terms of Service
Main Story Line Last updated: 9/7/2026
These Terms of Service (“Terms”) are an agreement between you and Brenden Carretero trading as Main Story Line (ABN 96533929754) (“MSL”, “we”, “us”, “our”). They govern your use of our website at mainstoryline.com (the “Site”), our coaching services including the Prologue intro session and coaching packages (the “Services”), our community spaces including the Arch-iv Discord server, and any content we make available through them (the “Content”).
By using the Site, booking a session, or accessing the Content, you agree to these Terms. If you do not agree, please do not use the Site or Services.
IMPORTANT — READ THIS FIRST
MSL provides coaching, not therapy or medical care. Coaching is an educational and developmental service. It is not psychotherapy, counselling, psychological treatment, or medical advice, and it is not a substitute for any of those things. Your coach is not a psychologist, psychiatrist, or medical practitioner, and nothing in the Services creates a practitioner–patient relationship.
If you are in crisis or at risk of harm, do not rely on the Services. Call 000 in an emergency, or contact Lifeline on 13 11 14 or Beyond Blue on 1300 22 4636. If you believe you may benefit from clinical mental health care, we strongly encourage you to speak with your GP or a qualified mental health professional. Coaching works best alongside — never instead of — appropriate clinical support.
Nothing in these Terms excludes, restricts or modifies any consumer guarantee, right or remedy you have under the Australian Consumer Law or any other law that cannot lawfully be excluded. See section 12.
1. About the Services
MSL provides ADHD coaching for men, delivered through one-on-one sessions (in person or by video call), programs, digital content, and community spaces. A description of current offerings and pricing is available on the Site.
Some parts of the Site and community are free to access (“Free Services”). Coaching sessions, packages and certain programs require payment (“Paid Services”).
2. Coaching relationship
a) What coaching is. Coaching is a collaborative process focused on self-understanding, skills, communication, systems and goals. Your coach will share frameworks, tools, observations and questions. You remain responsible for your own decisions, actions and results.
b) What coaching is not. Your coach does not diagnose, treat, or provide advice regarding any medical or mental health condition, and does not provide advice about medication. If topics arise in coaching that call for clinical, medical, legal, or financial expertise, we will encourage you to consult an appropriately qualified professional.
c) Your responsibilities. You agree to engage honestly, attend scheduled sessions (or reschedule within the windows in section 5), and let us know if your circumstances change in a way that affects the suitability of coaching. If we form the view that coaching is not an appropriate service for your current needs, we may pause or end the engagement and will, where appropriate, suggest more suitable support. If we end an engagement for this reason, we will refund any amounts paid for sessions not yet delivered.
d) Confidentiality. What you share in coaching sessions is confidential. We will not disclose it except: with your consent; where required or authorised by law; or where we reasonably believe disclosure is necessary to lessen or prevent a serious threat to the life, health or safety of any person. Our handling of your personal information is described in our Privacy Policy.
e) Recording. Sessions are recorded and transcribed only with your prior consent, as described in our Privacy Policy. You may decline or withdraw consent at any time without affecting your access to coaching.
3. Eligibility
The Services are designed for adults. You must be at least 18 years old to purchase or receive coaching services. By booking a session, you confirm that you are 18 or older.
4. Bookings and payment
a) Sessions are booked through our scheduling system. Paid Services must be paid for at the time of booking or as otherwise stated at checkout. Prices are in Australian dollars and, where applicable, include GST.
b) Payments are processed by our third-party payment processor. We do not receive or store your full card details.
c) Where you purchase a package of sessions or an ongoing program, the price, inclusions, session validity period and any renewal terms will be stated at the time of purchase. We will not auto-renew any paid arrangement without telling you clearly before you purchase, and you may cancel any renewing arrangement before the next billing date.
d) We may change our prices from time to time. Price changes apply to new purchases only; they do not affect sessions or packages you have already paid for. If a price change affects a renewing arrangement, we will give you reasonable notice before it takes effect, and you may cancel before the change applies.
5. Rescheduling, cancellation and refunds
a) Rescheduling by you. You may reschedule a session free of charge with at least 24 hours’ notice before the scheduled start time, using the booking link or by contacting us.
b) Late cancellation and no-shows. If you cancel with less than 24 hours’ notice, or do not attend a scheduled session, the session may be forfeited or a late-cancellation fee of the session price may apply. We understand ADHD is real and life happens — genuine one-off emergencies will be handled with common sense, and this clause will not be applied unfairly.
c) Rescheduling or cancellation by us. If we need to reschedule or cancel a session, we will give you as much notice as possible and offer you a replacement time. If a suitable replacement cannot be arranged, we will refund that session.
d) Change of mind. We do not offer refunds for change of mind on sessions already delivered, or on digital content that has been accessed or downloaded. For prepaid sessions or packages not yet delivered, you may cancel and receive a refund of the unused portion, less any non-recoverable costs reasonably incurred.
e) Consumer guarantees. Nothing in this section limits your rights under the Australian Consumer Law. Our services come with guarantees that cannot be excluded, including that services will be provided with due care and skill, be fit for any purpose you have made known to us, and be delivered within a reasonable time. If we fail to meet a consumer guarantee, you are entitled to remedies under the Australian Consumer Law, which may include a refund. See section 12.
f) Refunds are processed to the original payment method within 10 business days of approval.
6. Community spaces and acceptable use
Our community spaces (including the Arch-iv Discord server) are shared environments. When using the Site, Services or community spaces, you must not:
use them for any unlawful purpose or in breach of any applicable law or regulation;
harass, abuse, threaten, defame, or intimidate any person, or post content that is obscene, hateful, or otherwise objectionable;
share another member’s personal information or the content of their contributions outside the community without their consent;
impersonate any person, or misrepresent your affiliation with any person or entity;
upload or transmit viruses, malware, or other harmful code, or interfere with or disrupt the Site, Services, or the servers and networks that support them;
scrape, harvest, or collect content or member information using automated tools;
send spam or unauthorised advertising or promotions; or
attempt to gain unauthorised access to any account, system, or network connected to the Services.
Community spaces may also have their own posted rules, which form part of these Terms for those spaces. We may remove content or restrict, suspend or remove any member from community spaces for breach of this section.
Community spaces are peer environments, not coaching or clinical services. Views expressed by members are their own.
7. Third-party services
The Services rely on third-party platforms, including our scheduling, payment, hosting, and community providers (such as Discord). Your use of those platforms is also governed by their own terms and policies. We are not responsible for the acts, omissions, content, or availability of third-party platforms, but this does not affect our responsibility to you for the Services we provide.
8. Your content
a) You retain ownership of any content you post or share in our community spaces or provide to us (“Your Content”).
b) You grant us a non-exclusive, royalty-free, worldwide licence to host, store, reproduce and display Your Content solely for the purpose of operating the Site, Services and community spaces. This licence ends when Your Content is deleted from our systems, except to the extent copies exist in routine backups for a limited period.
c) We will not use your words, story, or results in testimonials, case studies, or marketing without your express consent.
d) You are responsible for Your Content and warrant that it does not infringe anyone else’s rights.
9. Our content and intellectual property
The Site, Services and Content — including the Main Story Line name, the “two stories” framework, coaching materials, worksheets, courses, graphics, and branding — are owned by or licensed to MSL and are protected by intellectual property laws.
We grant you a limited, non-exclusive, non-transferable, revocable licence to access and use the Content for your personal, non-commercial use in connection with the Services. You must not copy, reproduce, distribute, publish, sell, sublicense, or create derivative works from the Content, or remove any ownership notices, except as permitted by these Terms or applicable law (including fair dealing under the Copyright Act 1968 (Cth)).
If you believe content on the Site infringes your intellectual property rights, contact us at legal@mainstoryline.com with details and we will investigate promptly.
10. Disclaimers
To the extent permitted by law, and subject always to section 12:
a) The Free Services, the Site and the Content are provided on an “as is” and “as available” basis. We do not guarantee that the Site will be uninterrupted, error-free, or free of harmful components.
b) The Content is general information and education. It is not medical, psychological, legal, or financial advice, and outcomes from coaching vary from person to person. We do not guarantee any particular result from coaching.
11. Liability
a) Subject to section 12, and to the extent permitted by law, our total liability to you for any loss or damage arising out of or in connection with these Terms or the Services, whether in contract, tort (including negligence), statute or otherwise, is limited to, at our election: (i) resupplying the relevant services to you; or (ii) paying you the amount you paid us for the relevant services in the 12 months before the event giving rise to the claim.
b) Subject to section 12, and to the extent permitted by law, neither party is liable to the other for indirect or consequential loss, loss of profits, or loss of data.
c) Nothing in these Terms excludes or limits our liability for fraud, or for death or personal injury caused by our negligence, or any other liability that cannot lawfully be excluded or limited.
d) You are responsible for your use of the Services in breach of these Terms and for Your Content, and you agree to compensate us for loss we suffer as a direct result of your unlawful conduct or your breach of section 6 or section 8(d), except to the extent we caused or contributed to that loss.
12. Australian Consumer Law
Our Services come with guarantees that cannot be excluded under the Australian Consumer Law. For major failures with a service, you are entitled to cancel your service contract with us and obtain a refund for the unused portion, or compensation for its reduced value. You are also entitled to be compensated for any other reasonably foreseeable loss or damage. If the failure does not amount to a major failure, you are entitled to have problems with the service rectified in a reasonable time and, if this is not done, to cancel your contract and obtain a refund for the unused portion.
Nothing in these Terms excludes, restricts or modifies any right or remedy, or any guarantee, warranty or other term or condition, implied or imposed by the Australian Consumer Law or any other legislation that cannot lawfully be excluded or limited. Where liability under such legislation can be limited, it is limited as set out in section 11(a).
13. Suspension and termination
a) You may stop using the Free Services at any time. Paid Services may be cancelled as described in section 5.
b) We may suspend or terminate your access to the Site, community spaces, or Free Services if you materially breach these Terms, act unlawfully, or put the safety or wellbeing of us, other members, or third parties at risk. Where practical, we will give you notice and an opportunity to respond before doing so.
c) If we terminate a paid coaching engagement other than for your material breach, we will refund the unused portion of anything you have prepaid.
d) Sections that by their nature should survive termination (including sections 2(d), 8, 9, 11, 12 and 15) survive termination.
14. Changes to these Terms
We may update these Terms from time to time. The current version will always be published on the Site with its “Last updated” date. If we make material changes, we will give you reasonable advance notice by email or by a prominent notice on the Site. Changes will not apply retrospectively to services you have already purchased. If you do not agree to a material change affecting a paid arrangement, you may cancel it and receive a refund of the unused portion.
15. General
a) Governing law. These Terms are governed by the laws of New South Wales, Australia. You and we submit to the non-exclusive jurisdiction of the courts of New South Wales and the courts entitled to hear appeals from them. Nothing in this clause prevents you from bringing a claim in your local courts or tribunal (including NCAT or the equivalent in your state or territory) where you are entitled to do so.
b) Disputes. If a dispute arises, please contact us first at Legal@mainstoryline.com - most issues can be sorted out with a conversation. Both parties agree to attempt to resolve any dispute in good faith before commencing proceedings, except where urgent relief is required.
c) Severability. If any provision of these Terms is found to be invalid or unenforceable, it will be read down or severed to the minimum extent necessary, and the remaining provisions continue in full force.
d) No waiver. A failure to enforce any right or provision of these Terms is not a waiver of that right or provision.
e) Assignment. You may not assign your rights under these Terms without our written consent. We may assign these Terms as part of a restructure or sale of the business (for example, a transition to a company structure), provided your rights are not adversely affected.
f) Entire agreement. These Terms, together with our Privacy Policy and any specific terms presented at the time of purchase, form the entire agreement between you and us regarding the Services.
16. Contact
Brenden Carretero trading as Main Story Line ABN 96533929754 Sydney, NSW, Australia Email: Brenden.carretero@mainstoryline.com
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Main Story Line
Sydney, Australia
ABN:96533929754
Coaching is not therapy, counselling or medical or psychological treatment and is not a substitute for any of them
Main Story Line
Sydney, Australia
ABN:96533929754
Coaching is not therapy, counselling or medical or psychological treatment and is not a substitute for any of them